Return & Refund Policy – Beba’s Jewellery

At Beba’s Jewellery, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing your order.

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• All original packaging, tags, and accessories must be included.
• • Contact us within 48 hours of delivery.
  • Share clear photos/videos of the product and packaging.
  • We will review the issue and offer a replacement or refund if approved.The product must not show signs of wear, damage, or alteration.

    Non-Returnable Items

    The following items cannot be returned or exchanged:

    • Customized or personalized jewellery
    • Sale or discounted items
    • Earrings and nose pins (for hygiene reasons)
    • Damaged products caused by misuse or improper handling

    Damaged or Wrong Items

    If you receive a damaged, defective, or incorrect item:

  Refund Process

  Once your returned item is received and inspected:

  • Approved refunds will be processed within 5–10 business days.
  • Refunds will be sent through the original payment method or bank transfer (for Cash on Delivery orders in Pakistan).

  Exchange Policy

  We only replace items if:

  • The wrong product was delivered
  • The item arrived damaged or defective

  Return Shipping

  • Customers are responsible for return shipping charges unless the mistake was from our side.
  • Shipping charges are non-refundable.